Known Issues

Slow loading

Problem: It takes forever to open projects, to upload pictures or to Export Database.

Explanation: You may have a slow Internet connection to our servers.

Solution: You can test your connection speed to our server at https://planogrambuilder.zvisuel.com/downloads/speedtest/

If the reported speed is lower than 5 Mbits/s, it is normal that PlanogramBuilder takes a long time to upload and download items.

Tip: Try to avoid working with a slow connection if possible: for example, switch from Wifi to Ethernet connection whenever it is available.

Products not displayed

Problem: I cannot see any product in the database preview area.

Problem: I cannot see any product on the shelves when I load a project or when I drag a product onto a shelf.

Explanation: some non-standard Microsoft Windows Internet settings may prevent file loading in PlanogramBuilder.

Solution: Reset Internet options:

  1. Close PlanogramBuilder
  2. Open Windows Control Panel. (not Windows Settings)
  3. Click Internet options.
  4. Click on Advanced tab.
  5. Click on Reset...
  6. Click OK to save the settings.
  7. Close Internet options.
  8. Restart PlanogramBuilder.
  9. Now your products should display in PlanogramBuilder.

Product pictures not displayed

Problem: I've tried to upload an image of a product, but the preview shows a white object (or it still shows the old picture).

Solution: Please do the following:

In Database Editor, click on the line of the product in the list to refresh the 3D preview.

Blurry text in the GUI

Problem: The texts in PlanogramBuilder user interface are blurry.

Explanation: Scaling on Windows display is not always well-supported.

Solution 1: Set the PlanogramBuilder monitor to 100% scale:

  1. Close PlanogramBuilder.
  2. Open Windows Settings > Display.
  3. Click on the display where PlanogramBuilder was opened.
  4. Under Scale and layout > Change the size of text, apps and other items to 100%.
  5. Restart PlanogramBuilder.

Solution 2: Set the PlanogramBuilder monitor as the primary display:

  1. Close PlanogramBuilder.
  2. Open Windows Settings > Display.
  3. Click on the display where PlanogramBuilder was opened.
  4. Under Multiple displays, check Make this my main display.
  5. Restart PlanogramBuilder.

Solution 3: Fix scaling for apps in Windows:

  1. Close PlanogramBuilder.
  2. Open Windows Settings > Display.
  3. Under Scale and layout, Click Advanced scaling settings.
  4. Under Fix scaling for apps, turn on Let Windows try to fix apps so they are not blurry.
  5. Restart PlanogramBuilder.

Solution 4: Restart the computer:

  1. Close PlanogramBuilder.
  2. Restart the computer.
  3. Restart PlanogramBuilder

Notes:

  • On older Windows versions, display settings are accessed from Windows Control Panel.
  • You may have to apply several of the above solutions to fix the blurry text issue.

 




PlanogramBuilder User Guide - © Copyright zVisuel, 2001-2022