Problem: It takes forever to open projects, to upload pictures or to Export Database.

Explanation: You may have a slow Internet connection to our servers.

Solution: You can test your connection speed to our server at https://planogrambuilder.zvisuel.com/downloads/speedtest/

If the reported speed is lower than 5 Mbits/s, it is normal that PlanogramBuilder takes a long time to upload and download items.

Tip: Try to avoid working with a slow connection if possible: for example, switch from Wifi to Ethernet connection whenever it is available.

Problem: I cannot see any product in the database preview area.

Problem: I cannot see any product on the shelves when I load a project or when I drag a product onto a shelf.

Explanation: some non-standard Microsoft Windows Internet settings may prevent file loading in PlanogramBuilder.

Solution: Reset Internet options:

1. Close PlanogramBuilder
2. Open Windows Control Panel. (not Windows Settings)
3. Click Internet options.
4. Click on Advanced tab.
5. Click on Reset...
6. Click OK to save the settings.
7. Close Internet options.
8. Restart PlanogramBuilder.
9. Now your products should display in PlanogramBuilder.

Problem: I've tried to upload an image of a product, but the preview shows a white object (or it still shows the old picture).

Solution: Please do the following:

In Database Editor, click on the line of the product in the list to refresh the 3D preview.